Like one of the other posters, I have had 'ups/downs' with this hair salon over the past decade. Good customer service is the most important thing for me so once again, I am going elsewhere. The owner is very nice although I think there is a language barrier when speaking English for him. Also, they need to be careful when speaking about their customer from other areas of the salon, voices really travel in such a small building...especially when the comments are negative. Finally, the customer should always be right. It seems the owner doesn't train his staff to realize this. Sorry but I am going to give this salon a miss once again.
I was approached by a hair stylist on the street so I decided to give them a shot. When I had my hair extensions removed (put in by another salon), it was a very painful experience. The Japanese male stylist wasn't compassionate at all and frequently rolled his eyes. It was very unprofessional on his part.
I returned on a different date to get my hair highlighted. The same hair stylist (who is very confident in his training from London), completely missed a chunk of hair on the fringe. I will not be returning.
The owner of the salon has gone back to Australia (I was told) after the earthquake. Only Japanese stylists remain (at least on the two occasions I went there).
Unfortunately, I have had to downgrade my review. The owner of this salon is not professional. She made a comment about the other Australian run salon's owner and called her previous past profession into question which I don't care about. What I do care about is work ethics and professionalism and it isn't found here.
That and it is VERY dirty. The mirrors need a cleaning and the bathrooms are filthy. Do not use the hand towels, they are not being washed.
The dentist has been trained overseas and he is familiar with the latest techniques. His office is clean and he has the latest equipment. However, he will try to sell you things such as whitening products. Also, his original secretary just retired and the new one cannot speak English well. She has a tendency to mix up appointments so beware
I am not overly impressed by the quality of the food at this location or at the one in Azabu Juban. As mentioned by another poster, the burgers lack seasoning. The portions are decent and it is nice to be able to get a beer but other than that, it is really no different than a fast food joint.
The Japanese version of Walmart with the exception of a floor selling luxury goods under lock and key...even then, I wouldn't purchase anything designer here because I have heard that they are sometimes fake. It is a loud place, very busy, and dirty. If you don't want to make the trek to Tokyu Hands, then you may chose to settle for D.Q.
High luxury goods and esthetically pleasing to the eye but....it seems to lack energy..at least the times that we have been there. With the exception of visiting one of the many restaurants on the top floor in the evening, it is usually quite empty. The dim lighting doesn't help either.
This is the type of place that you visit once because of the atrocious entry fee. It is fun to do just to experience it or if you are entertaining out-of-town visitors.
I especially enjoyed the fruity flavored vodka. Who knew absolute came in so many flavors?
Overpriced for what is on offer. A $25.00 hamburger that is mediocre in not my idea of a good place to eat. Especially when I can cook much better tasting food at home. Perhaps it is surviving because it is frequented by non-Japanese who do not cook and crave some home-style meals? Whatever the case, it is a crime what they charge here.
NOT for the faint of heart or over 30 set unless you wish to go just for the entertainment value. Very loud and head-ache provoking environment, especially when the 'shop girls' yell out IRRASHEMASE in those high-pitched, squeeky voices...they are cute however and it is interesting to see how the fashionable, young people are dressing these days.
I have frequented many salons around the world so I am VERY fussy. I did not find this place to be professional. They are friendly but I certainly wouldn't label them as being professional.
On one occasion, I had my pedicure ruined afterwards because the esthetician placed a blanket over my feet (during my facial which was given after my pedicure).
I went to this salon on a few occasions for hair color, cut, and an eye brow wax. My stylist, who lived in NYC, was very good at coloring hair and she did a nice job on my eyebrows. However, I did not like how she cut and styled my hair. It looked 'choppy.' Finally, I requested that reception address me in the same manner that they address their Japanese clientele (RE: using the surname) but they did not.
The food and the view is fantastic. The lunch buffet is good for a ladies lunch. The waiters and management are friendly. However, the hostess that greets you at the door is much more attentive and friendly towards the Japanese ladies than she is towards the non-Japanese ladies(on the 3 occasions that I have had lunch here).
Update: They have know changed this restaurant into two restaurants: An American Grill and a French restaurant. We went to the American grill restaurant. It still has the same style buffet which is very tasty.
I am keeping the rating at 2.5 because the hostess did not say good-bye to us as we left. Also, we purchased a large bottle of pricey Pellegrino and we only drank half of it b/c the waiters had to be consistently reminded to fill up our glasses.