It looks like I will be returning to May's Garden Salon in Roppongi Hills. I gave Nail Quick a shot because it is close to my home. Unfortunately, they mixed up a treatment that I booked on one occasion. On another occasion, they mixed up times. It is not due to a language barrier because I speak Japanese and I HAVE NEVER had difficulty with booking times and treatments at May's (I had been going to this salon for 3 years).
When I gently scolded them for the mix up, several staff members were unprofessional and defensive bordering on rude. No apology was made which is RARE in Japan where the customer is always right.
The staff are unbelievably rude. I was made to feel as though I were doing them a favor buy purchasing goods from their store. This type of behavior is unacceptable everywhere but especially unacceptable in Japan.
The secretaries are immature and the one secretary that supposedly speaks English does not. Upon meeting the doctor, he told me that they did not have an English website nor would they consider getting one because his clinic is Japanese. He told me that if he were to help me, I would have to understand that his secretaries do not speak English and that his clinic is Japanese and not an American clinic (I am not American but he assumed that I was). He was very aggressive and immature in his demeanor. He did not portray himself in a manner considered to be professional and courteous, very hostile, it is quite evident that he does not like non-Japanese people. DO NOT GO HERE!
Most of the interior goods such as furniture, curtains, and large accessories such as mirrors require the customer to wait up until six months. This is because they do not keep enough stock at their warehouse.
Forget being able to communicate in anything but Japanese even though it is a British chain. Even if they say they are able to speak English, they cannot perform more than basic greetings.
IDC furniture store has much more to offer an more importantly, you do not have to wait 6 months to receive your items.
Both my husband and I are going to change phone companies. The service at the Roppongi Branch is awful. Over the past year, they have decreased their staff. On the weekend our in the evening you will be waiting for over an hour.
The staff are very rude, perhaps this is because of the fact that they are overworked and understaffed.