It looks like I will be returning to May's Garden Salon in Roppongi Hills. I gave Nail Quick a shot because it is close to my home. Unfortunately, they mixed up a treatment that I booked on one occasion. On another occasion, they mixed up times. It is not due to a language barrier because I speak Japanese and I HAVE NEVER had difficulty with booking times and treatments at May's (I had been going to this salon for 3 years).
When I gently scolded them for the mix up, several staff members were unprofessional and defensive bordering on rude. No apology was made which is RARE in Japan where the customer is always right.
The staff are unbelievably rude. I was made to feel as though I were doing them a favor buy purchasing goods from their store. This type of behavior is unacceptable everywhere but especially unacceptable in Japan.
The secretaries are immature and the one secretary that supposedly speaks English does not. Upon meeting the doctor, he told me that they did not have an English website nor would they consider getting one because his clinic is Japanese. He told me that if he were to help me, I would have to understand that his secretaries do not speak English and that his clinic is Japanese and not an American clinic (I am not American but he assumed that I was). He was very aggressive and immature in his demeanor. He did not portray himself in a manner considered to be professional and courteous, very hostile, it is quite evident that he does not like non-Japanese people. DO NOT GO HERE!
Most of the interior goods such as furniture, curtains, and large accessories such as mirrors require the customer to wait up until six months. This is because they do not keep enough stock at their warehouse.
Forget being able to communicate in anything but Japanese even though it is a British chain. Even if they say they are able to speak English, they cannot perform more than basic greetings.
IDC furniture store has much more to offer an more importantly, you do not have to wait 6 months to receive your items.
Both my husband and I are going to change phone companies. The service at the Roppongi Branch is awful. Over the past year, they have decreased their staff. On the weekend our in the evening you will be waiting for over an hour.
The staff are very rude, perhaps this is because of the fact that they are overworked and understaffed.
I was approached by a hair stylist on the street so I decided to give them a shot. When I had my hair extensions removed (put in by another salon), it was a very painful experience. The Japanese male stylist wasn't compassionate at all and frequently rolled his eyes. It was very unprofessional on his part.
I returned on a different date to get my hair highlighted. The same hair stylist (who is very confident in his training from London), completely missed a chunk of hair on the fringe. I will not be returning.
The owner of the salon has gone back to Australia (I was told) after the earthquake. Only Japanese stylists remain (at least on the two occasions I went there).
Unfortunately, I have had to downgrade my review. The owner of this salon is not professional. She made a comment about the other Australian run salon's owner and called her previous past profession into question which I don't care about. What I do care about is work ethics and professionalism and it isn't found here.
That and it is VERY dirty. The mirrors need a cleaning and the bathrooms are filthy. Do not use the hand towels, they are not being washed.
The Japanese version of Walmart with the exception of a floor selling luxury goods under lock and key...even then, I wouldn't purchase anything designer here because I have heard that they are sometimes fake. It is a loud place, very busy, and dirty. If you don't want to make the trek to Tokyu Hands, then you may chose to settle for D.Q.
Overpriced for what is on offer. A $25.00 hamburger that is mediocre in not my idea of a good place to eat. Especially when I can cook much better tasting food at home. Perhaps it is surviving because it is frequented by non-Japanese who do not cook and crave some home-style meals? Whatever the case, it is a crime what they charge here.
The dentist has been trained overseas and he is familiar with the latest techniques. His office is clean and he has the latest equipment. However, he will try to sell you things such as whitening products. Also, his original secretary just retired and the new one cannot speak English well. She has a tendency to mix up appointments so beware
I am not overly impressed by the quality of the food at this location or at the one in Azabu Juban. As mentioned by another poster, the burgers lack seasoning. The portions are decent and it is nice to be able to get a beer but other than that, it is really no different than a fast food joint.
High luxury goods and esthetically pleasing to the eye but....it seems to lack energy..at least the times that we have been there. With the exception of visiting one of the many restaurants on the top floor in the evening, it is usually quite empty. The dim lighting doesn't help either.
This is the type of place that you visit once because of the atrocious entry fee. It is fun to do just to experience it or if you are entertaining out-of-town visitors.
I especially enjoyed the fruity flavored vodka. Who knew absolute came in so many flavors?
NOT for the faint of heart or over 30 set unless you wish to go just for the entertainment value. Very loud and head-ache provoking environment, especially when the 'shop girls' yell out IRRASHEMASE in those high-pitched, squeeky voices...they are cute however and it is interesting to see how the fashionable, young people are dressing these days.
I have frequented many salons around the world so I am VERY fussy. I did not find this place to be professional. They are friendly but I certainly wouldn't label them as being professional.
On one occasion, I had my pedicure ruined afterwards because the esthetician placed a blanket over my feet (during my facial which was given after my pedicure).
I went to this salon on a few occasions for hair color, cut, and an eye brow wax. My stylist, who lived in NYC, was very good at coloring hair and she did a nice job on my eyebrows. However, I did not like how she cut and styled my hair. It looked 'choppy.' Finally, I requested that reception address me in the same manner that they address their Japanese clientele (RE: using the surname) but they did not.
The food and the view is fantastic. The lunch buffet is good for a ladies lunch. The waiters and management are friendly. However, the hostess that greets you at the door is much more attentive and friendly towards the Japanese ladies than she is towards the non-Japanese ladies(on the 3 occasions that I have had lunch here).
Update: They have know changed this restaurant into two restaurants: An American Grill and a French restaurant. We went to the American grill restaurant. It still has the same style buffet which is very tasty.
I am keeping the rating at 2.5 because the hostess did not say good-bye to us as we left. Also, we purchased a large bottle of pricey Pellegrino and we only drank half of it b/c the waiters had to be consistently reminded to fill up our glasses.
A convenient way to get to Odaiba from the mainland. You can also go to Asakusa from Hinode pier. I don't consider it to be a spectacular boat. Sure the view is great, especially at night, but the boat is old. A bonus is that you are able to bring your bicycle on board.
I think that I have become quite spoiled living in Tokyo for over a decade because it seems to me that the food tastes all the same. It is a casual dining experience, somewhere you would go if you are hungry but not needing to be inspired and/or impressed. The blooming onion makes a nice talk piece but make sure you have antacid in your medicine cabinet.