It looks like I will be returning to May's Garden Salon in Roppongi Hills. I gave Nail Quick a shot because it is close to my home. Unfortunately, they mixed up a treatment that I booked on one occasion. On another occasion, they mixed up times. It is not due to a language barrier because I speak Japanese and I HAVE NEVER had difficulty with booking times and treatments at May's (I had been going to this salon for 3 years).
When I gently scolded them for the mix up, several staff members were unprofessional and defensive bordering on rude. No apology was made which is RARE in Japan where the customer is always right.
I give this a score of 3 because they do hire good stylists who are either non-Japanese themselves or Japanese stylists who are comfortable with coloring and styling non-Japanese hair.
However, I found management to be unprofessional and unkind.
I have frequented many salons around the world so I am VERY fussy. I did not find this place to be professional. They are friendly but I certainly wouldn't label them as being professional.
On one occasion, I had my pedicure ruined afterwards because the esthetician placed a blanket over my feet (during my facial which was given after my pedicure).