I was approached by a hair stylist on the street so I decided to give them a shot. When I had my hair extensions removed (put in by another salon), it was a very painful experience. The Japanese male stylist wasn't compassionate at all and frequently rolled his eyes. It was very unprofessional on his part.
I returned on a different date to get my hair highlighted. The same hair stylist (who is very confident in his training from London), completely missed a chunk of hair on the fringe. I will not be returning.
The owner of the salon has gone back to Australia (I was told) after the earthquake. Only Japanese stylists remain (at least on the two occasions I went there).
I give this a score of 3 because they do hire good stylists who are either non-Japanese themselves or Japanese stylists who are comfortable with coloring and styling non-Japanese hair.
However, I found management to be unprofessional and unkind.
I went to this salon on a few occasions for hair color, cut, and an eye brow wax. My stylist, who lived in NYC, was very good at coloring hair and she did a nice job on my eyebrows. However, I did not like how she cut and styled my hair. It looked 'choppy.' Finally, I requested that reception address me in the same manner that they address their Japanese clientele (RE: using the surname) but they did not.