When you first enter the shop, you will be asked to sit down on the leather couches. You are then served a cup of tea. Afterwards, you are taken to the basement where they have several small private rooms. Before your massage, you soak your feet for several minutes. The massages that I have received here have been exceptional. Staff members are professional and courteous. The only negative thing I would have to say is that it is quite time consuming...tea, foot soak, more tea afterwards. Be sure to make room for an extra 30 minutes plus your treatment.
I give this a score of 3 because they do hire good stylists who are either non-Japanese themselves or Japanese stylists who are comfortable with coloring and styling non-Japanese hair.
However, I found management to be unprofessional and unkind.
I have frequented many salons around the world so I am VERY fussy. I did not find this place to be professional. They are friendly but I certainly wouldn't label them as being professional.
On one occasion, I had my pedicure ruined afterwards because the esthetician placed a blanket over my feet (during my facial which was given after my pedicure).