I have been going to this supermarket for over 8 years. It has the largest selection of import food and liquor in Tokyo. Overall, the staff are friendly as well. Unlike National Azabu in Hiro-o, you don't have to fight crowds in a small space to do your weekly 'big shop' because the place is huge.
The food and the view is fantastic. The lunch buffet is good for a ladies lunch. The waiters and management are friendly. However, the hostess that greets you at the door is much more attentive and friendly towards the Japanese ladies than she is towards the non-Japanese ladies(on the 3 occasions that I have had lunch here).
Update: They have know changed this restaurant into two restaurants: An American Grill and a French restaurant. We went to the American grill restaurant. It still has the same style buffet which is very tasty.
I am keeping the rating at 2.5 because the hostess did not say good-bye to us as we left. Also, we purchased a large bottle of pricey Pellegrino and we only drank half of it b/c the waiters had to be consistently reminded to fill up our glasses.
Both my husband and I are going to change phone companies. The service at the Roppongi Branch is awful. Over the past year, they have decreased their staff. On the weekend our in the evening you will be waiting for over an hour.
The staff are very rude, perhaps this is because of the fact that they are overworked and understaffed.
The majority of doctors are congenial and efficient with some exceptions. My husband and I visited a female eye doctor(I won't use names)and she was EXTREMELY RUDE. I was also put on some medication by a gynecologist who neglected to tell me what ALL of the side effects were.
The front desk staff? Terrible. Yes, they are efficient but they are extremely surly.
The food was fantastic and the service and smart casual atmosphere was superb. Unfortunately, I am giving it a rating of 3 stars for one reason only:
one of the waiters kept walking past us and snorting his phlegm in a loud manner. I have lived in Tokyo for 10 years so I am aware that unfortunately, some Japanese men do this. However, my friend who I was entertaining who was visiting from Canada did not. We ordered the chef tasting menu for 15,000 yen each or 150.00 dollars USD. We were at a Michilen star restaurant, not McDonald's. I spoke to the waiter serving us about the incident, I hope that he will speak with the "snorter." Completely groce.