Both my husband and I are going to change phone companies. The service at the Roppongi Branch is awful. Over the past year, they have decreased their staff. On the weekend our in the evening you will be waiting for over an hour.
The staff are very rude, perhaps this is because of the fact that they are overworked and understaffed.
The food was fantastic and the service and smart casual atmosphere was superb. Unfortunately, I am giving it a rating of 3 stars for one reason only:
one of the waiters kept walking past us and snorting his phlegm in a loud manner. I have lived in Tokyo for 10 years so I am aware that unfortunately, some Japanese men do this. However, my friend who I was entertaining who was visiting from Canada did not. We ordered the chef tasting menu for 15,000 yen each or 150.00 dollars USD. We were at a Michilen star restaurant, not McDonald's. I spoke to the waiter serving us about the incident, I hope that he will speak with the "snorter." Completely groce.