I stumbled into this store for the first time just a couple of weeks ago. I have to say, it is the perfect place to stop in and pick up gifts before heading home for the holidays. It's also a great place to take out of town guests so they can do all their shopping for friends back home. They've got generic souvenirs like keychains and postcards, but they've also got sandals, bags made of kimono-style fabric, aprons emblazoned with the names of different brands of sake, and yukata.
The ladies who work in the store are originally from the Kyoto area and provide you with a lot of gift options indicative of that area. They are also extremely friendly and helpful.
A great department store with a little bit of everything, Tokyu Hands is a great place to start looking for anything you might need if you don't know where to get it. It is particularly good for DIYers, but has an extensive selection of items for home decor and furnishings, traditional Japanese collectibles and gifts for friends back home, and a fantastic "seasonal" section for Halloween costumes and Christmas decorations. The only thing to remember about Tokyu Hands in Shibuya is that, like all stores in Shibuya, it is extremely crowded, particularly when compared to other locations in the same chain. Also, the split-leveling of the store makes it less friendly for navigating (the floors are offset from each other by half flights of stairs...so there's 2A, 2B, and 2C, with 2A and 2C on the same level, 2B offset by half a floor). Awkward layout aside, is really is a great store.
This unique quasi-department store has a lot of really fun and interesting products that make great gifts. The atmosphere is really great here, and it is a really fun shopping experience. The only thing to note is that they carry the same products as other department stores and boutiques but for much higher prices. If you know where to look, you can certainly do your window shopping here and do your actual purchasing in other places for quite a bit less.